Before you make any Return you have to describe reasons, why the user wants to return the items. This is the place where you can create Reasons and name them.
Press button in right upper corner New RMA Reason.
Input name that will be present during Return process and click Create button. It is not necessary to activate Reason instantly. You can choose when you want to make a Return Reason active. For example you might want to create a Holiday refund reason - the user ordered something during holiday but wants to return it when you already deactived this certain reason.
Thats it, you have a reason to make refunds to the Users !
To make additional Edit in RMA Reason just simply click Edit button. Now you can change name of a reason or just deactive it.
To delete RMA Reason just press Delete button next to Edit.