Return Authorization Reasons

Introduction

Before a return can be made, the user must describe the reason(s) why they wish to return their item(s). This is the place where you can create and name these reasons for your store.

Press the New RMA Reason button in upper right corner.

Input the name that will be present during the Return process and click the Create button. It is not necessary to activate the Reason instantly. You can choose when you want to make a Return Reason active. For example you might want to create a Holiday refund reason - the user ordered something during holiday but wants to return it when you already deactivated this certain reason.

Deleting and Editing RMA Reasons

To make an additional Edit to an RMA Reason, simply click the Edit button. You can now change the name of a reason or deactivate it.

To delete an RMA Reason just press the Delete button next to Edit.